In order to process a return, you must first call our offices at (877)747-9993 or (213)747-9999 for an ARN (authorized return number) The exchange or return request has to be within 3 days of receipt of products. You must return the product to us within 3 days of notifying us of your wish to exchange or return the products. Incomplete exchanges or returns cannot be accepted. We will require the following information to process your exchange or return: Order Number, invoice number and the Reason for exchange or return. Please ensure you include all of the products for exchange or returns in the box. Please enclose all original packaging paper. please note that refused, unclaimed, undeliverable orders or merchandise returned due to customers' error are subject to 15% restocking fee in addition to all freight charges. Authorized returns will be refunded a full amount of merchandise(minus freight charges) to your original account as soon as we get the returns from you. If you prefer to have a store credit, it will be applied to your next order.
last updated - 2008-10-31 10:27:20
2. Where is apparelland.com located?
We are located in the apparel district in Los Angeles CA Our address is 1115 south Los Angeles street 4th floor Los Angeles CA 90015
last updated - 2008-11-11 16:18:24
3. Do I need to register before placing orders?
Registration is necessary to place orders on our web site. You will setup billing address and shipping address as well as the login information necessary to allow you to place orders. Apparelland.com is a wholesaler of apparel to retailers and other resellers. Registered members place orders, track orders, view past orders, wish lists, track shipments and view our specials. Once you have registered the system can identify your account so that when you login the system will display the details of your account.
last updated - 2008-11-11 16:21:08
4. How do I place orders?
You my place your orders online or by calling to our office at (877)747-9993 and one of or representatives can assist you placing your orders
last updated - 2008-11-11 16:21:49
5. How dos your ordering process works?
After placing an order in the system you will get a confirmation e-mail for your order .then if the payment process is clear and we have all the right information from you our staff starts the process for shipping. After all items our confirmed and available for shipping we are processing the package to the career you have chosen for shipping and you will receive an e-mail with the tracking number. You can follow your package by this tracking number 1 day after it was shipped.
Authorizations vs. Charges
Your card is automatically authorized for the amount of purchase when you place your order. Your credit card it not charged until your order is shipped. An authorization checks for available credit, verifies your bill to address, and holds the amount of purchase against your credit limit.
last updated - 2009-01-15 12:24:50
6. When do I enter promotion code?
At the time of checkout you will enter your promotion code.
Your tracking number will be included in your shipment confirmation e-mail Or you can log in to your account to track your orders.
When you login to your account pleas click on the view button next to your order. In this page you can find out about the status of your order and the tracking number for your package in the order history box
last updated - 2008-11-11 16:23:40
9. How do I know that my order is confirmed?
After placing an order on our web site or by one of our representatives you will receive a confirmation e-mail to the e-mail you have provided to the system at the time of registration ,pleas make shore that the e-mail you provide to us its your main e-mail address
last updated - 2008-11-11 16:23:59
10. Why my order never arrived?
pleas log in to your account at the top of our site to track your order status. Be sure that all of the items in your order have shipped already.
last updated - 2008-11-11 16:24:28
11. What forms of payment apparelland.com dos accept?
Apparelland.com accepts the following payment methods:credit cards (visa, master card, American expres, discover) and wire transfer. company check C.O.D (cashier check or money order for approved customers) To be qualified as a C.O.D customer you need to provide us with a valid credit card number and full company information. Any refused shipment will result a 10% restocking fee and my be charged to your credit card.
last updated - 2008-11-11 16:25:11
12. How do I search for item I sow before?
Just type the product you are looking for in the search box and it will direct you to the item or to the closest item available on our web site.
last updated - 2008-11-11 16:25:45
13. How do I order your catalog?
Currently we do not have a printed catalog .you can view our inventory from the web site.
last updated - 2008-11-11 16:26:30
14. I have a good deal for sale how do I contact the purchasing department at apparelland.com?
We at apparelland.com open for offers from you .If you have products you would like to sell to us please email an excel spread sheet with the inventory and the corresponding pictures to our purchasing department by clicking here. Products located outside the continental United States must be quoted landed duty paid to our Los Angeles warehouse
last updated - 2008-11-11 16:26:52
15. How Can I access my account online?
You can log in to your account from any page on our web site. sign in
last updated - 2008-11-11 16:31:58
16. How often is your web site and inventory updated?
At apparelland.com we do our best to have our site updated on a daily bases. To have a better way knowing about our new arrivals or specials you can subscribe to our e-mail news at the top of our web site pages.
last updated - 2008-11-11 16:32:41
17. How do I sing in or register to the site?
you can register from any page on the web site by clicking on the log in/register button in the top of each page.
last updated - 2008-11-11 16:32:59
18. How dos apparelland.com use my information?
Apparelland.com does not share any information we collected from the visitors and customers with third parties. All the information collected from our customers and visitors is being kept secure. Only authorized employees have access to this information. We use this information for our business communication with our visitors and customers. Pleas click here for more information on privacy policy
last updated - 2008-11-11 16:33:20
19. I lost my log in password how do I find it?
If you forget your password you can go to the login page and on this page you will find the link forget your password this will direct you to the page that you can e-mail to your self a new password.